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ISO/IEC 20000-1 Certification
IT service management system. IAF Certification. Assessment timing is confirmed after scope and audit review.
What is ISO/IEC 20000-1?
ISO/IEC 20000-1 is the standard for IT service management. It defines how a provider should design, deliver and improve IT services so that agreed service levels are met. It is closely aligned with ITIL practice and is often requested from managed service, support and hosting providers.
Who needs it?
- IT support and managed service providers
- Software companies offering maintenance or SaaS
- Data centre, hosting and cloud providers
- Internal IT departments serving large organisations
Review the ISO/IEC 20000-1 preparation checklist
What it can do for your business
- Predictable service quality and response times
- A recognised credential in IT service bids
- Fewer repeat incidents through problem management
- Works alongside ISO 27001 for IT companies
FROM APPLICATION TO DECISION
How it works
01
Define scope and buyer needs
Identify activities, sites, the standard and edition, and any buyer or tender accreditation requirement.
02
Confirm the certification route
Check the issuing body, accreditation scope, assessment arrangements and total fees in writing before payment.
03
Prepare documents and evidence
Submit initial business documents and the records needed to demonstrate how your management system operates.
04
Complete review and assessment
The applicable review or audit may require additional evidence and corrective action. Timing depends on scope and readiness.
05
Decision and ongoing review
Issuance depends on successful review, not payment alone. Check the issued scope and arrange applicable surveillance and renewal.
STARTING YOUR APPLICATION
Initial business documents
These establish who is applying and the proposed business scope. They are the starting point; the service-specific review or assessment can require additional operational evidence.
Business registration
Udyam, incorporation certificate or shop licence.
Letterhead or visiting card
Your business name and contact details.
One business invoice
A recent sales or purchase invoice.
Your business scope
What you do, in one or two clear lines.
Prepare for ISO/IEC 20000-1
Use these it service management system checks to organise your preparation. For each item, identify the responsible person, the procedure used and a recent record showing what happens in practice.
- Defined scope and service catalogue
- Service level management and reporting
- Incident, service request and problem management
- Change, release and configuration management
- Supplier, capacity, availability and continuity management
Make your evidence match your scope
- Describe the actual activities and locations to be reviewed, including outsourced work and responsibilities retained by your business.
- Choose current examples from your own operation. Record the date, responsible person and outcome so the reviewer can connect the evidence to your stated scope.
- Identify missing records or unfinished actions before assessment. A policy or blank template alone does not show how a process operates.
- Ask which records apply to your selected service and scope. This preparation checklist is not an exhaustive assessment or a promise of certification.
BEFORE YOU COMMIT
Confirm these details in writing before payment
Use the published price alongside the agreed scope and service terms when deciding whether the offering meets your requirement.
- Scope and deliverable: the applicable standard or scheme, edition, activities, sites and exclusions, and exactly what document or support the service provides.
- Issuing or assessment body: its name and role. If accredited certification is required, confirm the accreditation body and that the relevant standard and scope are covered.
- Buyer acceptance: share the actual tender or customer clause and confirm that the proposed route meets it. A certificate title alone does not establish acceptance.
- Assessment arrangements: required documents, audit or review stages, remote or on-site work, travel, readiness requirements and expected timing.
- Fees and exclusions: the selected service price, what is included, and any separate implementation, testing, site visit, travel or statutory registration costs.
- Ongoing obligations: applicable surveillance, renewal or reassessment, their fees, and how changes to your activities or locations should be reported.
Certification and accreditation have different roles. See ISO's guidance on choosing a certification body.
ICS✓
CERTIFICATE OF REGISTRATIONIAF Certification
ILLUSTRATIVE LAYOUT
ILLUSTRATIVE LAYOUT
Good systems.
Great possibilities.
Great possibilities.
This is to certify that the management system of
YOUR BUSINESS NAMEhas been assessed against the requirements of
ISO/IEC 20000-1
IT SERVICE MANAGEMENT SYSTEMCertificate numberSAMPLE-XXXXXIAF Certification
SAMPLE
Authorized
signatory
signatory
SAMPLE · NOT A VALID CERTIFICATE
A credential. Not a question mark.Independently checkable, right here.
A VERIFIABLE RECORD
More than a piece of paper.
The sample shows the layout. Issued records include your company, certified scope, applicable standard, dates and status. Specialist schemes follow their own issuer requirements.
Verify a certificateQuestions about ISO/IEC 20000-1
01How is it different from ISO 27001?+
ISO 27001 is about protecting information. ISO/IEC 20000-1 is about delivering IT services to agreed levels. Many IT companies hold both.
02Do we need ITIL certification first?+
No. ITIL is a set of practices for individuals and teams. ISO/IEC 20000-1 is a certifiable standard for the organisation.
03Can a small software firm apply?+
Yes, if it delivers a defined IT service such as support, hosting or maintenance to customers.
A stronger system, together.
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ISO/IEC 20000-1 preparation by city
Explore business scenarios and the records to prepare for your operating location.
Mohali: Software and IT servicesGurugram: Business process and corporate servicesBengaluru: Software and IT servicesMumbai: Professional and financial servicesThiruvananthapuram: Technology servicesBhubaneswar: IT and professional servicesGandhinagar: Software and IT servicesPanaji: Business and professional services
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